Privacy Policy

Medical Doorway Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, medicaldoorway.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy to understand how we use your information. Visiting our site does not give consent to optional cookies or marketing. You can manage optional cookies using Cookie settings in the footer.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

• Account

means an account required to access and/or use certain areas and features of Our Site;

• Cookie

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

• Cookie Law

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

• Personal Data

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

• We/Us/Our

means Medical Doorway Ltd, a limited company registered in England under company number 09906758, whose registered address is 31 Ironmarket, Queens Gardens Business Centre, Newcastle Under Lyme, Staffordshire, ST5 1RP, UK and whose main trading address is 31 Ironmarket, Queens Gardens Business Centre, Newcastle Under Lyme, Staffordshire, ST5 1RP, UK.

1. Information About Us
   1. Our Site is operated by Medical Doorway Ltd, a limited company registered in England under company number 09906758, whose registered address is 31 Ironmarket, Queens Gardens Business Centre, Newcastle Under Lyme, Staffordshire, ST5 1RP, UK and whose main trading address is 31 Ironmarket, Queens Gardens Business Centre, Newcastle Under Lyme, Staffordshire, ST5 1RP, UK.
   2. Our VAT number is GB232294522.
2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

1. Your Rights
   1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
      1. The right to be informed about Our collection and use of personal data;
      2. The right of access to the personal data We hold about you (see section 12);
      3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
      4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
      5. The right to restrict (i.e. prevent) the processing of your personal data;
      6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
      7. The right to object to Us using your personal data for particular purposes; and
      8. Rights with respect to automated decision making and profiling.
   2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
   3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
2. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal, and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):

1. How Do We Use Your Data?
   1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
   2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
   3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, and/or post with information, news and offers on Our . We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
   4. We use Google Analytics only with Analytical cookie consent and Eventbrite embedded checkout only with Functional cookie consent. Our local forms send information you submit through our server to HubSpot. See section 13 for details and links to the providers’ privacy information.
   5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
   6. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
2. How and Where Do We Store Your Data?
   1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
   2. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
3. Do We Share Your Data?
   1. We use service providers to operate our website and handle enquiries, applications and event registrations. These include HubSpot for information submitted through our local forms, Google Analytics when you allow Analytical cookies, and Eventbrite when you use its registration service. See section 13 for the related cookie controls and provider privacy information.
   2. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
4. What Happens If Our Business Changes Hands?
   1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
   2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
5. How Can You Control Your Data?
   1. In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details ).
   2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
6. Your Right to Withhold Information
   1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
   2. You may restrict Our use of Cookies. For more information, see section 13.
7. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at [email protected], or using the contact details below in section 14.

13. Cookies and similar technologies

We use cookies to keep this website working, remember your privacy choices and, with your permission, understand how the site is used or provide optional features. Cookies are small files stored by your browser. Some services also use similar browser storage technologies.

Your choices

Required cookies are always active. Functional and Analytical cookies are optional and stay off until you enable them. You can use Accept all, Reject optional or Set preferences in our cookie notice. Browsing the site or closing the settings dialog does not give consent.

You can change or withdraw your choices at any time using Cookie settings in the footer. We remember your choices for 180 days. We may ask again when they expire or when the cookie setup changes. Withdrawing consent stops future use of the relevant optional features; it does not undo processing that has already taken place.

Required cookies

These cookies support essential website functions and save your cookie choices. They are not used for advertising.

Analytical cookies: Google Analytics 4

If you enable Analytical cookies, Google Analytics 4 helps us understand visits, page use and interactions so that we can improve the website. Its cookies use browser identifiers to distinguish visitors and sessions. This information should not be treated as completely anonymous.

The Google Analytics tag is blocked until you give Analytical consent. Our website's tag configuration disables advertising storage, advertising personalisation and Google Signals. The cookie lifetime is limited to 180 days and is not extended on each visit. Browser restrictions may shorten that lifetime.

When you withdraw Analytical consent, we disable Analytics and remove its cookies that our website can access. Google may process analytics information on servers outside the UK or EEA. Cookie expiry is separate from the retention of information already sent to Google. See Google's Privacy Policy and Google's explanation of Analytics cookies for more information about Google's processing and these cookies.

Functional cookies: Eventbrite

Some event pages offer an embedded Eventbrite checkout. It loads only when you enable Functional cookies. Where it is blocked, a notice offers an Enable functional cookies button. That button enables Functional only; it does not also enable Analytical cookies.

You can register using the normal booking link to Eventbrite without enabling Functional cookies on our website. If you follow that link, you leave our site and Eventbrite's own privacy and cookie controls apply.

Withdrawing Functional consent reloads the page and prevents the embedded checkout from loading again. Our website cannot remove cookies stored on Eventbrite's own domain; you can manage those through your browser or Eventbrite's controls.

Enquiry and application forms: HubSpot

Our enquiry and application forms are displayed by our website and remain usable when optional cookies are off. Information you choose to submit is sent through our server to HubSpot so that we can handle your enquiry or application. These local forms do not load HubSpot's browser tracking script or require Functional cookie consent. Submitting a form is separate from agreeing to optional cookies. See HubSpot's Privacy Policy for information about its processing.

Browser controls

You can also block or delete cookies through your browser settings. Blocking Required cookies may affect essential website functions. Deleting the cookie that stores your choices means we will ask for your preferences again. Our controls apply to optional services on this website; other websites you visit have their own controls.

14. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected], by telephone on +44(0)1782-898151, or by post at 31 Ironmarket, Queens Gardens Business Centre, Newcastle Under Lyme, Staffordshire, ST5 1RP, UK. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

1. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Changes will be posted on Our Site. Where a change to our optional cookie setup requires fresh consent, we will ask for your choices again. We recommend that you check this page regularly to keep up-to-date.